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Center for Research and Development

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Product Development

The Center for Research and Development develops two kinds of products that can be used as part of an organizational transformation process: a) non-validated third-party surveys, and b) validated diagnostic assessment tools.

First, the Center designs and administers non-validated third-party surveys that measure the perceptions, attitudes, and beliefs of individuals or groups of people about products, services, or organizations. These customized surveys provide clients with the data and information they need for fact-based decision-making. While the Center can develop surveys for any area of organizational life, typical surveys measure performance in the following key operations areas:

  • Customer Satisfaction
  • Customer Service Support
  • Product & Service Quality-Value
  • Employee Satisfaction and Morale
  • IT User Satisfaction
  • Organizational Climate
  • Employee Turnover
  • Corporate Image
  • Brand Image
  • Customized Diagnostic Tools and Surveys

When the Institute administers a third-party assessment, the data are analyzed and presented in an easy to understand summary format. The data become a quantitative basis for improving performance and making organizational change, and provide a “window” into underlying patterns of effective (and ineffective) organizational performance that can facilitate (or undermine) organizational transformation.

Second, the Center also develops diagnostic assessment tools in areas that are related to organizational development and improving human performance within the context an organization’s structures, systems, and culture. This includes the use of advanced analytics to establish an instrument’s reliability and validity. The Center for Research and Development also develops the database architectures needed to store and manipulate these large data samples using SQL Server and Oracle platforms.

For more information on how the Breckenridge Institute® can help your organization e-mail us at The Breckenridge Institute® is a member of the Association of Test Publishers (APT) and the Energy Facility Contractors Group (EFCOG). The Breckenridge Institute® is a GSA approved contractor, with a MOBIS Schedule 874 and GSA Advantage Number GS10F0232L. The Breckenridge Institute’s areas of expertise are classified under NAICS Code 541611 (Management, Scientific, and Technical Consulting Services).

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